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page 08 2 million OMIVSSEIORNVSITEATWEMENT Our Vision Lidl Ireland/Northern Ireland | Sustainability Progress Report 2018/19 Our vision is to make life better by providing quality food at market leading value, ensuring customer satisfaction is at the heart of everything we do. OUR MISSION STATEMENT OUR MISSION IS TO DELIVER OUTSTANDING CUSTOMER SATISFACTION. WE GUARANTEE QUALITY FOOD THROUGH A RIGOROUS PRODUCT DEVELOPMENT AND QUALITY CONTROL PROCESS. WE ENSURE MARKET LEADING VALUE BY CONSTANTLY OPTIMISING OUR EFFICIENT PROCESSES. WE WORK WITH BUSINESS PARTNERS IN SUSTAINABLE RELATIONSHIPS CONTRIBUTING POSITIVELY TO LOCAL COMMUNITIES. Customers every week Market Share* WE ACHIEVE LONG-TERM SUCCESS BY INVESTING IN THE RECRUITMENT, TRAINING AND DEVELOPMENT OF EXCEPTIONAL TALENT. Our Values Everything we do is underpinned by our values: Respect Responsibility Recognition Trust Values Resources and Agriculture Supply Chain and Processing Agricultural Inputs Cultivation & Harvesting Animal Keeping Production Processing 160 |38 IRELAND NORTHERN IRELAND Transportation Logistics Centre Transportation Stores and Services Purchase Usage Disposal Operations and Processes 11.4% 5.9% | IRELAND NORTHERN IRELAND *Kantar yearly average figures as of financial year end 28.02.19 Number of Stores* *Number of stores at financial year end. Stores increased to 162 and 38 by publication date. 4Distribution Centres 3 IRELAND 1 NORTHERN IRELAND Customer and Society